What is Customer Flow?
If you are involved with customers on a day to day basis you will know about queuing and waiting. Managing this is a science in its own right and Netpractise Queue Management System (QMS) is designed to support seamless customer journeys, or flow. It offers a comprehensive system to effectively manage face to face customer contact across single or multiple locations and organise appointment bookings.
QMS will enable you to engage your customers as early as possible, identify their service requirements, communicate with them at all times, match each customer with your most suitable member of staff and records valuable data for analysis at each stage of their journey with you.
Used by service focussed organisations in the public and private sectors, QMS by Netpractise delivers enhanced customer experiences and positive improvements to the effectiveness of your customer contact.